Refund Policy for DigiHike
Last Updated: March 8, 2025
At DigiHike, we stand behind the quality of our digital products and are committed to ensuring your complete satisfaction. This Refunds Policy outlines the conditions under which we offer refunds.
1. Commitment to Customer Satisfaction
We want you to be happy with your purchase. Our primary goal is to ensure the digital software and products you buy work as described.
If you encounter any technical issue or problem with a product, your first step should be to contact our support team at contact@digihike.com or WhatsApp us at +91 8929960212. We will provide prompt and dedicated support to resolve any problems you are facing.
2. Eligibility Criteria for Refunds
A refund will only be considered under the following strict conditions.
Technical Failure
You have contacted our support team, and we have been unable to resolve the technical issue that prevents you from using the product as described.
Time Limit
Your refund request must be submitted via email within 24 hours of your original purchase. This allows us to provide timely support while the transaction details are still recent.
Proof of Purchase
The request must be sent from the email address associated with the purchase and must include:
- Your Order Number
- A detailed description of the issue encountered
3. The Refund Process
Step 1: Contact Support
Email us at contact@digihike.com with your order details and a clear description of the issue.
Step 2: Support Attempt
Our support team will work with you to diagnose and resolve the problem.
Step 3: Refund Request
If the issue cannot be resolved, you may formally request a refund within the 24-hour eligibility period.
Step 4: Review & Processing
We will review your request based on the eligibility criteria described above.
If your refund request is approved, the refund will be processed to the original payment method used during the purchase.
The time required for the refund to appear in your account depends on your bank or payment gateway.
4. Non-Refundable Situations
Refunds will not be granted under the following circumstances:
- Requests submitted after the 24-hour refund eligibility period.
- Change of mind or accidental purchases.
- Inability to use the product due to insufficient technical knowledge.
- Incompatible hardware or software that was clearly specified in the product requirements.
- Requests for products that have already been downloaded, accessed, or substantially used after claiming technical issues.
- Purchases made through unauthorized third-party sellers.
- Unauthorized or fraudulent purchases.
5. Contact Us
For any questions regarding this Refunds Policy or to request technical support, please contact us.
Email: contact@digihike.com
Phone / WhatsApp: +91 8929960212
Thank you for choosing DigiHike. We are committed to ensuring you have a smooth and satisfying experience with every purchase.
