Delivery Policy for DigiHike

Last Updated: March 8, 2025

This Delivery Policy explains how DigiHike delivers digital products and services purchased through our website. Please read this policy carefully before placing an order.

1. Digital Product Delivery

All products sold by DigiHike are digital in nature and are delivered electronically. No physical products are shipped.

Once your payment has been successfully completed and verified, your order will be processed automatically for delivery.

2. Delivery Methods

Depending on the product or service you purchase, your digital product may be delivered through one or more of the following methods:

Email Delivery

Your purchased product may be sent to the email address provided during checkout. This may include:

Download links
Software license keys
Login credentials
Access instructions
PDF files
Templates
Other digital resources

Account Dashboard

For certain products, your purchase may be available inside your customer account dashboard, where you can:

View purchased products
Download files
Access software or courses
Manage licenses or subscriptions

Manual Delivery (If Applicable)

Some products or services may require manual setup or account activation. In such cases, delivery instructions or updates will be sent to your registered email address.

3. Delivery Time

Most digital products are delivered instantly after successful payment confirmation.

In some cases, delivery may take up to 2 hours due to:

Payment verification
Payment gateway processing
Technical maintenance
High order volume
Manual review (if required)

Since all products are digital, no courier service or tracking number will be provided.

4. Customer Responsibilities

To ensure successful delivery, you are responsible for:

Providing Accurate Information

Please ensure that you enter a valid and active email address during checkout.

Checking Your Email

If you do not receive your product within the expected time, please check your:

Spam Folder
Junk Folder
Promotions Folder
Other filtered folders

Email Availability

Please ensure that:

Your inbox has sufficient storage.
Your email provider accepts messages from our domain.
Automated emails are not blocked.

5. If You Have Not Received Your Product

If your digital product has not been delivered within 2 hours after successful payment, please follow these steps:

Step 1

Check your spam, junk, and promotions folders.

Step 2

Step 3

If you still cannot locate your product, contact our support team immediately.

Please include:

Your Order Number
Purchase Email Address
Date and Time of Purchase
A brief description of the issue

This will help us resolve your request as quickly as possible.

6. Delivery Support

If you experience any issues regarding the delivery of your digital products, please contact us:

Email: contact@digihike.com

Phone / WhatsApp: +91 8929960212

We are committed to ensuring that every customer receives their purchased products promptly and without unnecessary delay.

Acknowledgement

By purchasing digital products or services from DigiHike, you acknowledge that you have read, understood, and agreed to this Delivery Policy.